Shipping & Returns
How do I return items ordered online?
In order to return an online order to CCSS, Inc, the customer must call
703.433.0050 or email requesting an RMA (Returned Merchandise Authorization)
- All return requests must occur within 30 days of the invoice date, and
be authorized by the returns department.
- Return authorizations are valid for fifteen days after their issue date.
- Return authorization numbers must be clearly marked on the outside of
each carton. Any box without an RMA number on it will be returned to the
- Return authorizations must be sent freight prepaid.
- All orders refused after shipment will be subject to a 15% restocking
fee plus inbound & outbound freight charges.
- There will be no restocking fee assessed for customer orders of non-defective
products when a replacement order for equal or greater value is placed.
Otherwise, the order is subject to a 15% restocking fee.
- All non-defective products returned must be in the original condition
of the sale; non-saleable products will be returned at the customers expense.
- Closeout merchandise and special order products cannot be returned for
- No returns will be accepted for electrical parts. - All sales are final.
- All defective merchandise will be accepted according to the vendors guarantee,
and newly replaced with the same product that was returned as defective.
All defective product must be accompanied by a description of
the defect. We reserve the right to implement any revisions of defective merchandise
policies from our vendors. Defective products can be tested. If the product
is not defective, it will be returned at the customers expense.
When do I get my money back, in the case of a return?
A charge back will typically show up on your credit card account within
24-48 hours of the charge back being issued. This amount does not always show
up on the next credit card statement you receive, depending on your credit card
companys billing cycle. If the charge back does not appear on the your statement,
call the credit card company to verify the amount has been applied to your account.
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